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Author Topic: What major challenges and problems did you face? How did you handle them?  (Read 55765 times)

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Offline Learnist Careers

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This question allows the interviewer to delve into your experiences. If you struggle to answer this question, or have no good examples to give, it will present the impression that you have faced no real challenges and therefore have gained no real experience. Any hesitation your interviewer sees from you should be viewed as you trying to choose between the vast array of challenges you have encountered and subsequently conquered.

You should follow the structure of the question in your answer and try to give an example relevant to the job you have applied for. Firstly, you should identify the challenge, describing the problems this caused. Follow it up with the thinking process you went to before arriving at the solution.

Example Answers for "What Major Challenges and Problems Did You Face? How Did You Handle Them?"

"In my previous post as maintenance manager back-up gas turbines at a power station. We simultaneously lost 50% of our gas turbines whilst they were on load supplying the national grid. This meant we would be below the required capacity to meet demand for a peak time that was only 3 hours away. I had to immediately organise my team to investigate and identify the defect whilst ensuring the other turbines did not suffer the same symptoms. Therefore, I split my workforce leaving 3 men to watch-keep on the remaining machinery and the rest were tasked to find the symptoms. The problem was found to be a combination of a blocked filter and a seized valve. The valve was changed and the filter cleaned, which brought the off-line plants back into service one hour before the peak time. Thus averting power losses throughout the grid. Due to this incident I instigated stricter time tables on checking filters and created a maintenance routine to test all valves periodically."

This is a comprehensive answer which demonstrates the ability to act under pressure and shows what was learned from the problem. Obviously this answer would be fairly irrelevant to a job in the retail sector and therefore, your answer should reflect the job you are being interviewed for.

Another answer could be:

ďThe biggest challenge of working in a dog shelter is rehoming undesirable breeds. We have to try our hardest to make sure they have very cute names, and spend a lot of time with them to make sure that we know them really well. Some breeds people wonít even want to look at until you tell them about the personality of some of them. We just have to make sure that we never give up on any dog!Ē

Good luck!
« Last Edit: December 23, 2013, 09:23:19 AM by Learnist Careers »

Offline marry1

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What I think is the job seeker wants you to tell how you can handle a crisis or an urgent intervention during a project or running task. If you get confused or panicky then itís an indicator of your weakness.

Offline Learnist Careers

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What I think is the job seeker wants you to tell how you can handle a crisis or an urgent intervention during a project or running task. If you get confused or panicky then itís an indicator of your weakness.

thank you for the point!

Offline Lorraine_03

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I had a customer in, complaining, while I was working at Sports Direct. She had brought in her little boys football teams shirts, paid for their names and numbers to be printed on the back of their shirts. But some of them had the wrong information on them, after ensuring that the employee had written down everything correctly. She wanted her money back and she was going to go elsewhere to get them done. I took it on myself to offer her a refund for the shirts that had the mistake on, or I could do her an offer where she would get the shirts re-printed but for 20% off the original price. She was happy with the 20% off deal, and took me up with that offer. It made the customer happy and the company still got her custom, she came back again for more shirts to be printed after that.




Offline Glenys

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Lorraine - that is exactly the kind of situation they are looking for when people answer this question.  Obviously you cant name a specific firm you havent worked for (so no one else can really use Lorraine's example lol) but you have it spot on.  If you havent worked in a retail environment, try to think of something similar, for example if you volunteer at the church, think of a time when you had an upset child/upset parent and how you would deal with that situation

 

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