Author Topic: Customer Service Interview Questions And Tips  (Read 3082 times)

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Offline Learnist Careers

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Customer Service Interview Questions And Tips
« on: February 21, 2014, 09:07:19 AM »

It is important to give best answers when you have been asked customer service related interview questions.

Do your research about the company that you are going to take an interview with. This will help you feel confident and feel less nervous.

Each single job gets hundreds of job applications so preparation is the key to stand out from the crowd.

Check out following questions and try to find the best answers for them all.

Customer Service Related Interview Questions
  • What is customer service?
  • Tell me about a time you went out of your way to help a customer?
  • Tell me about your previous work experience in customer service.
  • What have you done to be a better customer service representative?
  • What qualifications do you have that make you suitable for this position?
  • Have you worked in customer service previously?
  • Why do want to work in customer service?
  • Are you a team player?
  • What is good customer service?
  • Do you prefer to work alone or with others?
  • Can you work a flexible schedule?
  • Tell me about a time you exceeded customer expectations
  • Are you available weekends and holidays?
  • Are there any reasons why you can't work your assigned hours regularly?
  • Explain a time when you assisted in resolving a dispute between others.
  • What if the customer is wrong?
  • What do you do when you don't know the answer to a question?
  • What are the top three qualities everyone who works in customer service must have to succeed?
  • What are the top qualities everyone who works in customer service needs to succeed?
  • How do you achieve your goals and objectives?
  • Why would you be a good fit for our company as a customer service representative?
  • What do you know about our products and services?
  • What have you done at your current company to increase revenues, reduce costs or save time?
  • Can you share an example of how you handled a difficult customer?
  • What makes you a good fit for the position?
Would you like to add more questions to do list?

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