collapse

Author Topic: Customer Service Interview Questions And Tips  (Read 3178 times)

0 Members and 1 Guest are viewing this topic.

Offline Learnist Careers

  • Administrator
  • *****
  • Posts: 2815
    • Share Post
Customer Service Interview Questions And Tips
« on: February 21, 2014, 09:07:19 AM »
  

It is important to give best answers when you have been asked customer service related interview questions.

Do your research about the company that you are going to take an interview with. This will help you feel confident and feel less nervous.

Each single job gets hundreds of job applications so preparation is the key to stand out from the crowd.

Check out following questions and try to find the best answers for them all.

Customer Service Related Interview Questions
  • What is customer service?
  • Tell me about a time you went out of your way to help a customer?
  • Tell me about your previous work experience in customer service.
  • What have you done to be a better customer service representative?
  • What qualifications do you have that make you suitable for this position?
  • Have you worked in customer service previously?
  • Why do want to work in customer service?
  • Are you a team player?
  • What is good customer service?
  • Do you prefer to work alone or with others?
  • Can you work a flexible schedule?
  • Tell me about a time you exceeded customer expectations
  • Are you available weekends and holidays?
  • Are there any reasons why you can't work your assigned hours regularly?
  • Explain a time when you assisted in resolving a dispute between others.
  • What if the customer is wrong?
  • What do you do when you don't know the answer to a question?
  • What are the top three qualities everyone who works in customer service must have to succeed?
  • What are the top qualities everyone who works in customer service needs to succeed?
  • How do you achieve your goals and objectives?
  • Why would you be a good fit for our company as a customer service representative?
  • What do you know about our products and services?
  • What have you done at your current company to increase revenues, reduce costs or save time?
  • Can you share an example of how you handled a difficult customer?
  • What makes you a good fit for the position?
Would you like to add more questions to do list?

Linkback: http://forums.learnist.org/index.php?topic=7166.0

upload CV



Share via reddit Share via twitter

xx
Customer Service Assistant Interview Questions and Tips

Started by Learnist Careers on Job Interview Questions

0 Replies
3380 Views
Last post February 25, 2014, 01:09:03 PM
by Learnist Careers
xx
Banking Customer Service Adviser Interview Questions and Tips

Started by Learnist Careers on Job Interview Questions

0 Replies
4408 Views
Last post March 01, 2014, 09:43:20 AM
by Learnist Careers
xx
Customer Service Assistant

Started by Learnist Careers on Job News

0 Replies
5737 Views
Last post October 05, 2009, 10:16:54 PM
by Learnist Careers
xx
Customer Service Advisor 15k

Started by Learnist Careers on Archive

0 Replies
2295 Views
Last post November 14, 2010, 11:32:35 PM
by Learnist Careers
 

With Quick-Reply you can write a post when viewing a topic without loading a new page. You can still use bulletin board code and smileys as you would in a normal post.

Warning: this topic has not been posted in for at least 120 days.
Unless you're sure you want to reply, please consider starting a new topic.

Note: this post will not display until it's been approved by a moderator.
Name: Email:
Verification:
Type the letters shown in the picture
Listen to the letters / Request another image
Type the letters shown in the picture:
Who is the prime minister of UK? (surname):


* Recent Topics

What is the minumum time between shifts? by erry09e8
[September 16, 2018, 01:26:38 PM]


Can I resign before I am dismissed? by erry09e8
[September 16, 2018, 01:20:06 PM]


dismissal after giving notice by erry09e8
[September 16, 2018, 01:17:25 PM]


Resigning from my job - Paying back holiday? by css08e4
[September 16, 2018, 01:13:12 PM]


Resignation Refused by jays67i9
[September 16, 2018, 01:10:23 PM]