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Barista Interview Questions and Helpful Tips
« on: March 06, 2014, 11:13:49 AM »

If you have got an interview for the position of Barista then you will no doubt have a passion for coffee and like to have a busy role where you get to meet a lot of different people. A Barista is the first rung on the ladder of working in a busy coffee shop. This is a role where you get to know all about coffee, the differences and how to make the best coffees.

You will need to have good stamina as you will be on your feet for an entire shift and will have some particularly busy periods so you will need to be able to concentrate for long periods of time to ensure that you do not forget or mix up customer orders.
Your interviewer will want to look at your previous work history or closer at your personality/nature type if you have not had much of a work history. You could be looking for part time work whilst you are studying at university.

You will need to be able to demonstrate to your interviewer that you can communicate well with the customers and colleagues and that you can work in a pressurised environment and manage that pressure well.

Before your interview, make sure that you have been in the coffee shop before for a visit, have a coffee, see what the staff are like, what type of products do they sell and how busy does it get. It might be an idea if there is time that you go a couple of times at different time periods.

Barista Interview Questions

Your interviewer will be interested to find out why you are looking to get into a role of a Barista so you could be asked questions such as:
  • Why do you think you have the skills to suit this role?
  • What do you know about (coffee shop name) and the role we are looking for?
  • Can you name 3 other products we sell?
  • How do you think you cope under pressure?
  • Are you good at taking praise from others?
  • How would you provide top quality customer service? What lengths would you go to?
  • How can you increase the sales of starbucks?
  • Why do you want to work for us?
  • If you were an object what object would you be and why
  • Are you a team player?
  • Do you prefer to work alone or with others?
  • Can you work a flexible schedule?Tell me about a time you went out of your way to help a customer?
  • Can you share an example of how you handled a difficult customer?What if the customer is wrong?
  • What makes you a good fit for the position?
  • Why should we hire you?
  • Why Starbucks, Nero etc? (whichever the company you are applying for)
  • Why are you best candidate for this job?
Be prepared, research well, is it a standalone shop or do they have a chain? What is the path for progression, are you interested in progression or is it a job to get through university? Do your research well and be prepared to answer any question they may ask.

Good luck.


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