Medical Secretary – Job DescriptionMain Duties
A medical secretary will deal with all of the correspondence for consultants or GP’s. They will have to make their appointments and deal with patients and their queries. They may have to deal with patients over the telephone or correspond by email. They may work in a specific department at a hospital or at a GP surgery.
They may have manage appointments and therefore the diary of one or more staff members. They may need to take minutes at meeting and send out agendas. They may need to arrange travel appointments for their superiors and deal with all of their correspondence. They may also need to book rooms and equipment for meetings. It is possible that they may also have to manage secretaries, so distribute work to them and make sure that they have everything that they need to complete their work.
Most medical secretaries will work normal office hours – Monday-Friday 9-5. However, there may be some occasional shift or weekend work. There may be flexibility with the option of part-time work as well. Expected Salary
Salary will vary from around £15,000 to £22,000. It could be possible to get up to £26,000 after some years of experience. Pros
Job satisfaction in knowing you are helping people to get well, albeit in an indirect way.
Lots of variety in the role to keep it interesting.
Opportunities for promotion perhaps moving to a bigger practice or taking a more senior position.Cons
Constant change due to NHS changing the way things work.
May be high pressured due to many duties having to be juggled.Qualifications Required
Four GCSE’s A-C including English.
Other specific qualifications may not be necessary but administrative or secretarial experience would normally be required. They may also need a knowledge of medical terminology. Some may be required to have a diploma in medical secretarial studies or to study towards one while doing the role. Possible qualifications include:
Level 2 diploma in medical administration
Level 3 diploma for medical secretaries
Level 3 certificate in medical administration
Level 3 certificate in medical terminologyRequired Skills
- IT skills including typing
- Good communication skills
- Polite and sympathetic
- Discrete in dealing with private medical information
- Good administration skills
- Good telephone manner
- Flexible and adaptable
- Ability to work alone or as part of a team
- May require leadership skills