Within the Housing sector, roles are usually based with the local authority council where you will help to place clients using the welfare system and gaining access to accommodation which suits their needs and requirements.
The role will be a varied one of office work and meeting with clients, perhaps visiting the houses and assessing any repairs that need doing, alterations etc. Once you get into this role there may be opportunities to take relevant qualifications in housing to further develop your career.
Although the list below will vary between roles, the basic duties remain the same in any housing officer position:
- Assessing and allocating vacant accommodation
- Carrying out regular inspections to make sure all properties are in a good state of repair and to arrange any repairs as necessary for both vacant and in possession accommodation
- Meeting and assessing the needs of people applying for housing depending on their circumstances
- Dealing with issues such as anti-social behaviour and broken tenancy agreements and taking the appropriate channels as necessary
- Referring tenants to appropriate sources of benefits and welfare advice according to their needs
- Assessing and setting rents and dealing with payments and arrears as they arise
- Taking out for legal action where necessary
- Preparing reports based on facts and figures
- Supporting tenants in their situations by offering meetings, advice etc.
- Working closely with other departments and agencies to help your clients needs and requirements
- An ability to solve problems
Those duties are a list of duties you will be expected to carry out in your role but to do these areas you will need to have good administration skills in the form of IT skills, telephone skills, excellent communication etc as these areas will allow you to perform well in your role. Related
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