Author Topic: Waitrose Interview  (Read 16408 times)

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Offline Learnist Careers

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Waitrose Interview
« on: March 15, 2012, 09:32:52 AM »

Waitrose interviews are ussually typical interview questions based for many locations in the UK. for the checkout assistants and retail sales roles.

Waitrose is a supermarket and mainly employs shop floor assistants. This means that any retail experience will be useful to mention as well as any previous experience of dealing directly with customers.

It is likely that you will be asked questions about the company. Therefore take a look at their website and find out a few facts about the company. You may need to consider recent changes to the company, such as the sale of Ocado to Morrisons and why they did that. You will be asked why you want to work for the company as well, so think about the positives for this such as it having a good reputation, friendly and things like that. Perhaps you like to shop there and so think it would be good to work for. You may be asked what the company want from the job and so you will need to remember what the job requirements were so that you can relate them back.

As you will be dealing with customers directly, then it is possible that you will be asked what to do when dealing with complaints. Waitrose prides itself on customer service and so you will need to know what to do. It may be best to call a manager for help, to assist you in knowing what to do. However, it will depend on the complaint and the nature of it, as well as what responsibility you have. If they have picked up a box of damaged eggs, then you can call for help in finding a replacement, if they have bought a faulty product, then they may need to go to customer services for a manage to deal with it. A good response is to state that you would be polite, apologetic and as efficient as possible in finding out how to resolve the issue.

You may go through a selection of interviews with Waitrose. You could be asked the same questions by different people. Have confidence in your answers even if you are saying the same things as you would not have been passed to the next stage, had they not liked your responses the first time.

Example Questions

- Why do you want to work for Waitrose?
- What is your biggest weakness?
- What would the first thing you do if a customer had a complaint?
- Name as many good forms of customer service you can.
- Where would you see yourself in a 5 years time if you kept on working for waitrose?


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« Last Edit: July 11, 2013, 05:21:37 PM by Learnist Careers »

Offline HR

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Re: Waitrose Interview
« Reply #1 on: March 15, 2012, 07:28:29 PM »
Why waitrose?
Why do you want to work for Waitrose?
What do you about waitrose?

Offline elise

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Re: Waitrose Interview
« Reply #2 on: July 11, 2013, 05:35:55 PM »
If you are going to take a group interview then visit this page.

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